Contact enrolment services

The Enrolment Services Advising team is the front-line staff that supports students throughout their journey here at ϼ with a special focus on prospective and new first-semester students. We support general enrolment inquiries including registration, admissions, and transcript questions. Below is an overview of how to contact us and what inquiries are best suited to each service point.

Enrolment Services - New Westminster Campus
Appointment and drop-in options

Hours

  • Monday 9am–4pm
  • Tuesday 9am–4pm
  • Wednesday 10am–4pm
  • Thursday 9am–4pm
  • Friday 9am–4pm

Best for

  • Any enrolment or financial aid questions
  • Quick advising for prospective and new students
  • Support with forms or online processes

Hours

  • Monday 9am–4pm
  • Tuesday 9am–4pm
  • Wednesday 10am–4pm
  • Thursday 9am–4pm
  • Friday 9am–4pm

Phone number: 604 527 5478

Best for

  • For urgent enrolment or financial aid questions
  • Quick and simple general inquiries and troubleshooting

Email: enrolmentservices@douglascollege.ca

Notes:For current students include your full name, student number, program, emergency contact person, and a course you've taken for verification purposes.

Best for

  • Suited for non-urgent questions and forms

Additional Information

  • Email is not well suited for course or program planning questions, we would recommend in person, bookedappointments, orZoom drop-in below
  • Replies can take 1-2 business days(3-5 business days during peakperiod)

Hours

  • Tuesday and Thursday 1–4pm

Link:

Best for

  • registration and course planning questions
  • prospective student advising
  • assistance with website navigation

Additional Information

  • First come, first served basis wait times may vary during peak periods
  • Please wait if you are not immediately admitted and have your student number ready if applicable

Troubleshooting > Zoom app

  • Join our Enrolment Services Advising Waiting Room: as an Attendee
  • Enter your preferred name and you will be added to the queue in the order that you arrive to speak with an Enrolment Services Advisor

Computer/Tablet without the Zoom app

  1. Join our Enrolment Services Advising Waiting Room
  2. Select "Join Meeting as an Attendee"
  3. On the next page, cancel the prompt to download Zoom
  4. Use the "click here" hyperlink
  5. Cancel the download prompt again
  6. Click "Join from your browser"
  7. Enter your preferred name and you will be added to the queue, in the order that you arrived, to speak with an Enrolment Services Advisor

Hours

  • Wednesdays
    • Coquitlam 11am–12pm
    • New Westminster 1–4pm

Link:! Book a 20 minute appointment now!

Best for

  • Program or course planning for prospective and new students

Additional Information

  • Appointments can only be booked in the next 14 calendar days, with a minimum 12 hours notice and fill quickly
  • If no appointments are available, please check the following Wednesday
  • If you are unable to attend please cancel your booking to open space for others

Campus Addresses

New Westminster
Room S2700
700 Royal Avenue,
New Westminster, B.C.

Coquitlam
Room A1450
1250 Pinetree Way,
Coquitlam, B.C.

Mailing Address

ϼ
Enrolment Services
PO Box 2503
New Westminster, B.C.
V3L 5B2

International prospective students
Contact International
Current students requiring in-depth financial or academic advising
Contact Student Success Advising